My Windows XP machine can't seem to activate. I input a verified (by logging in here) name and password but the Activate button returns "Wrong access". Is the authentication server OK?

Windows Vista Home actually.

More info: Initial failure takes 10+ seconds but later failures in the same session are instant.

hi jay, thanks for the feedback!

the configurator gives you some kind of error? can you tell me which?

probably the faster later failures are a bug in configurator... try to close and reopen it to activate after a failure.

There is no error dialog, the only thing that changes is "Not Active" under the password field turns to "Wrong access".

Restarting the configurator gives the same 10 second initial failure, then instant failures on subsequent clicks of the Activate button.

right, i meant exactly that string.

one thing that you can try is to change you password from the site and try again to activate.

one tip: activate and use it only from one machine to avoid reactivation all the times, it could happen...

Changed password, same behavior. Only one machine.

be careful to disable firewall to allow the configurator and the drum machine to talk to our server at EPFL.

Hello Jay.

Thanks for trying this out.

Is there any chance this is a firewall problem? Can you try to temporarily disable the firewall and let us know if it works? Normally you should have one or more firewall icons near the clock on the taskbar. Note that there maybe more than firewall active at the same time (I recently spent 2 days to figure out that I opened one firewall but another one was still blocking traffic).

Best, Enrico

Matteo's helping me via email (since passwords are involved) -- this may have something to do with Vista's User Access Control.

That was it! Disabling User Access Control allows the application to save the keys sent from the server.

UAC is the the thing that grays out your whole screen to pop up a box, "Application wants to make important changes to your system, K?"

This app doesn't yet know how to request those escalated privileges. With UAC on you can't edit the key file directly either, even as Administrator.

I'll post whether things continue to work after UAC has been turned back on.

thanks very much!!

i have disabled UAC on my computer so i could not have this problem... and tested on other XP machines... :-(

we'll try to fix it in a new installer, thanks a lot for finding a workaround!

the installer should be fixed, if someone can tell us if it's really fixed, would be really nice! Thanks

Hmm i just downloaded and installed today 6/29/09 and i am getting this same problem. i do not have the UAC on but i am getting this same error. i have vista home premium btw. the soft seems to be working tho i can see my web cam and some dos looking windows.

also changing my password didnt work nor did runing the config as admin, it may just be my rouster too, i'll try again in a few hours when i get to my home to know for sure.

running router... lol oops

if you still have problems contact us on email at info@d-touch.org, there are some test which involve password sharing and it's better not to do them on forum ;)

Same problem on OSX 10.5.4. Firewall turn off. I changed my password but the problem is still here.

same here on Mac and 2 PC... Activation doesn't work.

same problem here on 3 PCs running XP :(, Wrong access!